Channel for Reporting Violations

Ethical behaviour and conduct are one of Alexela's core values. To maintain this, we have a Code of Conduct that is regularly updated and revised. A crucial part of this code is receiving feedback from multiple sources, as it is unfortunately impossible to notice everything ourselves. That’s why we have created this channel here, so that anyone can report serious violations, unethical behaviour, or illegal activities. If you wish, this can be done anonymously.

What happened?

Describe the incident and explain why you are submitting this report. If you wish to remain anonymous, avoid disclosing any details that could reveal your identity.

When did it happen?

Where did it happen?

How are you involved in the incident?

I am a victim

I am involved in the incident

I witnessed the incident

A direct witness told me about it

I heard it as a rumour and do not have evidence to confirm the incident

Do you have any evidence to support the circumstances of the incident described?

Yes

Add an attachment

One file only.
2 GB limit.
Allowed types: gif, jpg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip, ods, mp4, webm.

Options for feedback

I would like to receive feedback from Alexela

Please enter your email address in the following field

I do not wish to receive feedback

Choose this option if you wish to remain anonymous

Your contact information

If you wish to receive feedback from Alexela, please leave your contact information. We handle each incident with discretion

What is this channel not intended for?

Feedback on products and services can be provided and questions can be asked in the general feedback form.

For example, questions to address in the general feedback form:

How to join an electricity package?
How to change an electricity package?
What is the current price of electricity?
How to get a duplicate receipt?

What type of violations can be reported here?

Potential violations suitable for reporting here may include:

Fraud
Corruption, bribery, or extortion
Crimes
Violation of the law or failure to fulfill regulatory obligations
Endangering the dignity, health, and safety of individuals
Concealment of any of the above

These examples are not exhaustive, and the list is not limited to these. If a serious violation has occurred that is not mentioned in this list, please report it, nonetheless.

How to report a violation?

Be aware that we encourage you to report violations, fraud, illegal activities, or unethical behavior. You have the option to do this by:

As an Alexela employee, please contact your direct supervisor or the HR department.
In all other cases, please fill out this form, which can be anonymous if you wish. If necessary, this can also be done by an Alexela employee.

All reports of misconduct will be treated with the utmost confidentiality, and the whistleblower's identity will be protected in accordance with applicable legal principles. Reporting violations is about safeguarding your dignity, security, and rights, as well as those of others. There is no need to fear it, it is the right thing to do.